Jefferson County Jail - Inmate Telephone Services

How do inmate phone services work?

Family members and friends can choose from two types of calling accounts to help stay connected with an inmate at the Jeffereson County Jail:

1. A Prepaid Account enables you to purchase prepaid phone services for receiving phone calls on one specifically designated telephone number (a home phone, cell phone or business phone). The inmate can make calls only to that designated telephone number.
2. A Debit Telephone Account enables you to purchase prepaid phone services for the inmate. The inmate can then make calls to any telephone numbers that are not restricted by the facility, including your telephone number. After Debit Account funds have been placed in the inmate's calling account, the funds become the property of the inmate. If the inmate is released or transferred to another facility, the inmate may receive a refund for any funds remaining in the account (at the discretion of the facility).

After prepaid phone services are purchased for a Prepaid or Debit Telephone Account using a debit card or credit card, calls can be accepted immediately after the payment is made. Other payment options require additional processing time.

Call ICSolutions Customer Care at (888) 506-8407,
OR
Access ICSolutions online at www.icsolutions.com and complete the fields in the 'Create an Account' box. Click Submit to begin the account registration process.

Visitation Guidelines

Phone Calls are from the hours of 6:30 AM - 9:30 PM.

Phone call privileges are available to all inmates. Phone privileges may be restricted due to the misbehavior of the inmate, visitor, or for the security of the jail.

Have a question about visitation? Visit our Jail FAQs page to search for the most common questions about jail visitation and phone services.